Bhoma Jewelry: Shipping & Returns

Shipping
Our USA delivery service includes all states.

We currently do not deliver worldwide.

Shipping takes 1-3 business days in the US.

 

Returns and Refunds

If you are not completely satisfied with your online purchase, you can send it back to us for a refund or exchange within 30 days of purchase.

Please email care@bhoma.com with your order number in the subject line and we’ll get back to you in 2 workings days with details on how to process your return or exchange.

Sale items, special orders, and custom jewelry are final sale and cannot be returned or exchanged. All returned merchandise must be in its original condition.

Please allow up to 14 working days for us to receive and process returned items.

Exchanged goods are sent out free of charge.

Please ensure to obtain ‘proof of postage'. All returned goods remain the responsibility of the customer until they reach us.

Please note we do not refund any shipping costs applied to your original order should you choose to make a partial or full return. We will also deduct the credit card processing fees which are non refundable to us for refunds. Any duties and taxes paid are nonrefundable.

Exchanges, store credits and/or refunds will be issued only after returned goods have been received and inspected by our warehouse to confirm they meet our return-eligible criteria above.

While we try our best, direct exchange requests are not guaranteed because our stock is limited.

We are not responsible for lost packages and we cannot issue a refund if your package is lost or damaged. Please insure the package for the full amount of the merchandise you are sending back to us. We are not responsible for missing packages.

Cancel an order

If you need to cancel an order please email us a hi@bhoma.com with the subject line cancel within 4 hours of when you place your order.

 

Tracking

All orders are sent with tracking. You can easily track your order on the relevant courier website with the tracking code we automatically send to you on your shipping confirmation.

 

Delivery options

When you check out, you will be able to choose which delivery service you would like. The checkout will always clearly explain which options are available to you.

Sometimes, depending on your address and what you are buying, there will not be a choice of delivery option. Unfortunately, we are unable to deliver to some countries and this will be indicated at the checkout.

 

Failed delivery or lost items

It is very important that you supply us with the correct address and postcode. Bhoma Jewelry cannot be held responsible for lost items due to incorrect/incomplete delivery addresses being supplied. Please check your order confirmation e-mail and contact us immediately if you notice any errors or missing information. Once the item is dispatched we will be unable to make any changes.

If you are having your order delivered to a work address the business name must be supplied. We cannot be held responsible for items that are lost internally after delivery to a work address.

 

Duties and taxes

You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery.

Please be aware that Bhoma Jewelry does not have any control for any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country.  

Since these fees are not computed nor applied to orders by Bhoma Jewelry, please contact your local customs office to find out more information if you are unsure of the charges.

To get an estimate of import duties which may be payable for international orders check out www.dutycalculator.com.

 

Disputes

In the unlikely event that there is a dispute in relation to the goods supplied, any dispute or claim shall be governed and construed according to US Law and shall be subject to the exclusive jurisdiction of the US Courts. If any provision of these Terms and Conditions is held by any court or other authority to be invalid or unenforceable in whole or in part, then the validity of the rest of these Terms and Conditions and the remainder of the provision in question shall not be affected thereby.